Customers' Comments On Their Move

Pre-Move Information:
1. Providing sufficient pre-move information? Excellent Good Fair Poor
2. Communicating with you prior to the packing/loading of your possessions? Excellent Good Fair Poor
3. Conducting themselves in a business-like manner? Excellent Good Fair Poor

Packing Your Possessions:
When our packers arrived at your home to pack your possessions into cartons, how well did they perform by:
4. Arriving on time and properly introducing themselves? Excellent  Good Fair Poor
5. Explaining the packing procedure and answering any of your questions? Excellent Good Fair Poor
6. Conducting themselves in a professional manner? Excellent Good Fair Poor
7. Showing care in packing and marking cartons correctly? Excellent Good Fair Poor

Pickup and Delivery of Your Possessions:
During the pickup and delivery of your possessions, how would you rate the following:
  8. The appearance and cleanliness of the truck and equipment? Excellent Good Fair Poor
  9. The appearance of the driver and crew? Excellent Good Fair Poor
10. The conduct of the driver and crew? Excellent Good Fair Poor
11. Overall, how well were the pickup and delivery services performed? Excellent Good Fair Poor

The timely scheduling of your move and the degree of care exercised throughout your move are important to us.

Was your shipment:
12. Loaded within the agreed period? Yes No
13. Delivered within the agreed period? Yes No
14. Serviced without incident, claim, or service problem? Yes No

Did our staff communicate:
15. With you 24-48 hours prior to the day of packing? Yes No
16. With you no later than 4 p.m. prior to the day of loading? Yes No

Would you recommend:
17. Our salespeople to others? Yes No
18. Our packers to others? Yes No
19. Our driver and crew to others? Yes No

In today's competitive market, price is very important to us.  We strive to give you the best price we can.

20. Did we provide final costs that were reasonably close to the estimated price? Yes No

21. How did you choose Williamsport Moving or Keystone Relocation?
        Yellow Pages Radio Newspaper Referral TV Web Repeat Customer Other

Enter any additional comments in the space provided below:

Customer and Shipment Information:

Customer
Crew Name(s)
Registration #
E-mail
Telephone #
Date of Job

Please contact me as soon as possible regarding this matter.